One of the most important interviews you'll ever do isn't the one for that big promotion or new job at a better paying company. Instead it's the interview you'll do with nanny agencies for your child care needs.
To find the right person for the job you must first make sure you're dealing with a reputable nanny agency that can provide the best candidates. When visiting a nanny agency for a consultation, ask the following six questions:
How long have you been in business? While a business in existence for just a couple of years can be reputable, it's always best to find one with many years of experience under its belt. If a nanny agency has been operating for five or more years then you know the agency has some experience placing nannies. If a nanny agency has a shorter record, ask for the operator's resume. Ask: Where did he or she work prior to the nanny agency? How long has this person been in the business of placing nannies?
How many placements does the nanny agency average in a week? Month? Year? The answer to this question lets you know how large the company is, and gives you an idea about its manpower.
Have you had to fire any nannies and why? Nanny agencies can tell you some things about former employees. If the agency fired a nanny for showing up late to a job, this will show you they don't tolerate less than perfect behavior. But if a nanny has been fired for stealing or leaving a child unattended, then you may want to question why the agency didn't screen this candidate better, and employed him or her in the first place.
What is the average experience of the nannies who work for this agency? If nanny agencies hire people who are newcomers to child care, you may not find the level of professionalism you're seeking. If you're looking for infant care inquire how much experience a nanny has caring for infants. Similarly, if your child has special needs, you want to query nanny agencies about a child caregiver's experience with similar needs.
What is your screening process? Ask how the nannies who work for the agency are chosen. What criteria are used in the hiring process ? What qualities does the nanny agency seek in a nanny?
Ask for references. All nannies should come with a resume of references that you can call to find out more. Call a nanny's last three clients. Ask references about the nanny's responsibilities, values, and how she or he reacts in certain scenarios, such as siblings fighting and when a child is severely disobedient. Make sure to ask open-ended questions, and whether the previous employer would recommend the nanny without hesitation.